In the app
- Open Profile
- Tap Delete account
- Confirm
This is permanent: your documents and their sharing links will stop working.
Account deletion
Delete your Vaulto account
You can request deletion even if you no longer have the app installed.
Without the app
Email us from the email address associated with your Vaulto account, with this subject:
support@vaulto.proSubject: “Delete my Vaulto account”
We will verify control of the account before acting and confirm when the request is completed. If you cannot access that email address, contact support to discuss account verification.
Do not send your password, authentication codes or documents.
What is removed, and when
What happens after you delete
-
Straight away
Your account, owned documents, folders, sharing links and their activity records are removed from the service, together with your encrypted files. Your email address is also removed from the activity records of documents other people shared with you.
-
Within 48 hours
Anything that couldn’t be deleted at that moment is removed by a daily cleanup.
-
Within 30 days
Requests sent by email are completed.
What isn’t deleted
Documents owned by other people are not deleted, and an owner may keep the email address they invited until they remove that invitation or document. Backup copies follow the retention schedule in our privacy policy.
Subscribed on Google Play?
Deleting your account doesn’t cancel a Google Play subscription: cancel it in Google Play → Payments & subscriptions first.