Support
How can we help?
For help, feedback or a security concern, email us.
support@vaulto.pro
Report a problem
Include these, so we can see what happened:
- Your app version
- Your Android version
- What you were trying to do
- The error message
Never send us
- Passwords
- Verification codes
- Private document contents
- Document-sharing links
Common questions
Before you write
Quick answers about opening documents and view limits.
Still stuck?support@vaulto.pro
Yes. Opening a document requires an internet connection.
A recipient view is counted when the server grants access, so retrying an interrupted download can use another view.
Contact the document owner. Support cannot grant access on their behalf.
Your account and data